Today, there are nearly 50 million Americans who can report some degree of hearing loss. Fortunately, in order to ensure effective communication with deaf and hard of hearing populations, federal laws have required the use of qualified interpreting services to help many organizations, businesses, and healthcare offices to better communicate in American Sign Language.

This is where Video Remote Interpreting comes into play. If a certain situation calls for an immediate response or on-site interpreting services are not immediately available, Video Remote Interpreting, or VRI, is the solution to communicate with deaf and hard of hearing individuals. VRI uses technology and remote interpreters to provide a quick response while maintaining visual contact of the interpreter.

 

Where is VRI Being Used?

VRI is the fastest-growing remote interpreting service in the country. While there are many apps and platforms out there, the Boostlingo platform has quickly become one of the most widely adopted software systems across the global interpretation industry. Boostlingo has incorporated their services into:  

  • Hospitals
  • Doctors’ offices
  • Corporate Offices
  • Court Rooms
  • Police stations
  • Schools
  • Financial institutions

While Video Remote Interpreting for Deaf and Hard of Hearing individuals is used in a variety of settings, these are by far the most popular. 

The Process

The process of using the Boostlingo platform for VRI for the deaf and hard of hearing is simple, and really puts everyone at ease. Whenever a client, patient or customer initiates they are deaf or hard of hearing you simply pull your smartphone, tablet or computer out, login into the Boostlingo platform and then you’ll be able to see and hear the interpreter as if they were right next to you in the room. 

The Benefits

For anyone, you should always want to make your customers, patients or clients comfortable. With the Boostlingo platform, that is one of our main goals. There are many benefits when it comes to using VRI, but here are a few of the main ones: 

Fast Response for Urgent Situations – a qualified interpreter can be accessed within minutes. 

 On-Demand Interpreting Solution – You have access to qualified interpreters 24 hours a day, 7 days per week, 365 days a year.  

Accuracy – The visual support associated with Video Remote Interpreting can provide enhanced accuracy for spoken language and American Sign Language (ASL).

At Boostlingo, we encourage everyone to incorporate VRI into their organizations to ensure effective communication for everyone. 

As if accessing a video remote interpreter isn’t convenient enough, accessing one from your smartphone is a complete game-changer in the industry. 

 

Facilitating communication with a Limited English Proficiency (LEP) and Deaf/Hard of Hearing (HoH) patient or client can be facilitated via a qualified interpreter professional. Today, this is easily accessible via a computer, but even more so, on your smartphone. The advancement of mobile technology has made qualified interpreters more accessible than ever. Anyone can now reach a video remote interpreter in the language they need with just a few taps of their smartphone. Literally, in seconds. 

 

Video remote interpretation (VRI) provides the immediacy of over-the-phone interpretation combined with the benefits of face-to-face communication. When needed, video remote interpreters can be accessed on-demand in real time in a variety of languages. Its visual concept is ideal for any spoken language and sign language interpretation. Interpreters can see patients clearly, enabling them to accurately convey both verbal and nonverbal communication from one language to another. 

 

Many industries typically use an interpreting app to get them set up to easy access on their smartphones. Interpreting apps such as Boostlingo, are a great way to provide both the client and professional the interpretation needs they are looking for. Getting started with the Boostling Video Remote Interpretation platform is easy. All you need is internet access and a mobile device with a front camera. 

 

Here are five easy steps to accessing a video remote interpreter on your smartphone: 

  1. Download the Boostlingo app onto your phone.
  2. Open the app.
  3. Login.
  4. Select the language needed.
  5. You will then quickly be connected to a qualified interpreter in the language you need.

It’s THAT easy!

Also, here are a few tips we recommend when using your smartphone to connect with a video remote interpreter. 

  1. Make sure your phone is charged sufficiently.
  2. Ensure you have a reliable internet connection.
  3. Position your smartphone in front of the patient or client, so both parties can clearly see one another.
  4. Turn up your Bluetooth speaker (if used) and/or smartphone speaker volume.

 

With Boostlingo’s exceptional high-resolution video and audio connection, you’ll be able to see and hear the interpreter as if they were right next to you in the room…right on your phone! 

 

The ability to reach qualified interpreters in any industry via smartphone is beneficial for both providers and patients or clients by enabling language access to a variety of languages that otherwise may not be available. Onsite language interpreters can be difficult to have on hand, particularly in rural areas or when a language of lesser diffusion is needed. 

In addition, both the traveling time and cost of having an onsite interpreter are reduced. The easy accessibility of smartphones and other mobile devices capable of enabling VRI to make it an ideal solution for many instances of immediate need. 

For more information, on accessing a great interpreting app on your smartphone, visit www.boostlingo.com