Quality Assurance and Grievance Procedure Form

Boostlingo is committed to the quality of our services and our clients’ satisfaction. If you have any questions or concerns about an interpreting session*, please complete this form and we will investigate your question or concern.  Once our investigation is complete, we will provide you with a formal statement that outlines our findings and actions taken. Our standard turnaround time to address grievances is 24–48 hours.

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*NOTICE: BOOSTLINGO IS NOT AN EMPLOYMENT AGENCY AND WE DO NOT DIRECTLY OR INDIRECTLY EMPLOY, MANAGE OR PAY INTERPRETERS. WE DO NOT HIRE INTERPRETERS, WE DO NOT TRAIN INTERPRETERS, WE DO NOT TEST OR VET INTERPRETER ABILITIES, EXPERIENCE OR PROFESSIONAL CREDENTIALS. WE DO NOT SET OR NEGOTIATE INTERPRETER RATES.

BOOSTLINGO PROVIDES THE TECHNOLOGY INFRASTRUCTURE IN SUPPORT OF A GLOBAL NETWORK OF INTERPRETERS, THIS GLOBAL NETWORK IS MANAGED AND STAFFED ENTIRELY BY A GROUP OF PROFESSIONAL LANGUAGE SERVICES AGENCIES AND ORGANIZATIONS