As you may know by now, Boostlingo will be attending CCHI’s 10 year anniversary summit as a global sponsor this October. CCHI (Certification Commission for Healthcare Interpreters) has been offering an independent, national, comprehensive certification program to medical interpreters of all languages since 2009. Boostlingo has been attending CCHI’s summit almost every year and really respects what commission has to offer and what they believe in. One factor in particular, accreditation. 

 

As a well known and respected commission for healthcare interpreters, CCHI has been asked the question about the importance of accreditation to them numerous times. Natalya Mytareva, CCHI’s Executive Director came forward with a response of what accreditation means to CCHI and gave three great reasons. 

 

A Medical Interpreter is Just as Important As Anyone Else

When CCHI was formed, the majority of the team were practicing interpreters and managers of interpreting services. The team was passionate about bringing the professionalism of interpreters to the same level as that of any healthcare providers. Basically, the CCHI team believed then and now that a medical interpreter’s job is just as important as a physician or a nurse. 

 

Almost all healthcare providers have certification or licensure requirements that are  accredited by the National Commission for Certifying Agencies (NCCA). The NCCA, the accreditation arm of the Institute for Credentialing Excellence, was founded in the mid 1970s to review and accredit different healthcare certification programs. When CCHI started in 2009, they immediately started designing their exams to follow best practices and standards so that they could get their accreditation later on. Sure enough, in 2012, they received their CHI™-Spanish certification accredited with NCCA, and then in 2014 they accredited the CoreCHI™ certification.

 

Follow Practices and Rules

Another important reason for accreditation to CCHI is because they believe in following best practices and rules. As Natalya Mytareva would say is “common sense”. Like anything, for any process or program to be valid, it needs to follow established practices and “rules.” These specific healthcare interpretation practices require continuous psychometric monitoring of the test performance and continuous updates of the test content based on the current professional practice in the field. This is why CCHI has NCCA, as a neutral third party whose sole business is evaluating various testing programs, is in the best position to monitor our program. 

CCHI believes accreditation pushes them to do their best all the time. It is the “high bar” that they continuously want to work hard to meet. Furthermore, CCHI submits annual reports about its exams to NCCA and undergoes a reaccreditation every 5 years. 

 

CCHI is Passionate in Doing Things Right

Lastly, CCHI has always been passionate about doing the right thing, which is being accredited. From the very beginning, they have always done things the right way and it has lead them to great success. They are not a commercial entity, so they are not driven by the need to increase revenue. They are not an association, so they are not driven by the need to expand their membership. They simply do things because they are passionate about what they do, which is why it is such a great commission. They focus solely on developing and administering the most comprehensive certification program for healthcare interpreters. 

 

Additionally, CCHI is always looking for ways to improve, and by all means they are not perfect! They run into a few hiccups every now and then but always try and continue to grow and learn from their mistakes. However, by having accreditation frees them to do all those other things confidently because they know that the process is valid and solid.

 

Since 1958, September has been a time to celebrate Deaf Awareness. What started as just the International Day of the Deaf that was celebrated by the World Federation of the Deaf (WFD) has turned into a month long celebration over the years. Although this is a month long celebration, many nations celebrate Deaf Awareness month on different weeks throughout the month of September, really naming this celebration International Week of the Deaf. 

 

At Boostlingo, we celebrate it all month long as our interpreting products really pay forward to the deaf population. Deaf Awareness Month is meant to increase public awareness, perhaps reach a population who isn’t all so familiar with deaf issues, people and the culture. There are many things we can share, and celebrate throughout this month such as sign language, subtitled shows, accessibility at events, work safety, deaf celebrities and tons more. 

 

We encourage our customers, employees, friends and family throughout this month to help spread awareness with us! Here’s how you can too. 

 

Help Spread Deaf Awareness 

 

There are a number of ways to get involved and spread awareness on the Deaf community.While we don’t want to tell you what to do, we want to give you a few examples. 

 

  1. Get creative! Make a poster to put at your local library or other community places. 
  2. Consider learning a little bit of sign language this month. It’s a lot of fun!
  3. Let your colleagues or other employees know a few facts about deaf awareness by doing some research. 
  4. Donate to a charity. 
  5. Volunteer at a deaf organization.
  6. Host a community event bringing deaf and hearing people together. 
  7. Share positive stories about the deaf culture on your social media pages. 
  8. Learn about those who are deaf in your community. 
  9. Recognize achievements of deaf people. 
  10. Gain a better understanding of the deaf culture.
  11. Research and learn about the types of educational programs and resources that are offered for deaf people. 
  12. Learn about the different degrees of being deaf, and why people experience hearing loss. 

 

Basically, we look at it this way. If people do not know what they are raising awareness for, then how can they ever help? We know that not everyone has the opportunity to do things as involved as that, but every bit counts.  It all starts with one person. What are you doing to help spread awareness this month? 

 

As many know, the most recent public charge rule that was issued by the Trump Administration effects legal admissions to the United States, and use of public benefits by millions of legal noncitizens and U.S. citizens who live with them. 

 

Trump Administration Releases New Public Charge Rule

 

This new rule, is scaring many across the country. Basically, the new rule enables the government to deny admission to those who are trying to enter the country based on family relationships. This can also result in deporting legally present noncitizens using public benefits.

Immigrant families across the United States are concerned, and have every right to be. In fact, one in seven adults (13.7 percent) in immigrant households said that either they or their family members had chosen not to participate in a non-cash benefit program in 2018 “out of fear of risking future green card status.”

Although the Trump Administration has assured that its rule change would not affect non-U.S. citizens who are already permanent residents in the U.S., people are still extremely concerned. 

 

So What Does this Mean for Our World’s Languages? 

 

Unfortunately, half of the world’s estimated 6,700 languages risk extinction and a significant proportion of the estimated 370 million indigenous people in the world today “still lack basic rights”. 

The new rule has gone beyond avoiding participation in public programs, but many immigrant families may be changing how they go about their daily lives. Reports have shown immigrant families increasingly avoiding routine activities, such as interacting with teachers or school officials, health care providers, and the police, which poses risks for their well-being and the communities in which they live. It is important to overcome these hurdles and to come up with solutions. There is already enough widespread hardship among immigrant communities as a whole.

 

How Boostlingo Can Help

 

It is highly recommended for your business to have language solutions conveniently available. Whether it’s considering putting a bilingual program in place, or offering interpreters for those LEP patients or customers, we encourage you to find a solution. 

At Boostlingo, we offer interpretation services to healthcare providers, judicial and corporate businesses. We try to eliminate those language barrier challenges you are facing. Being understood is the most important thing for someone, and we can make it easier for you to help your patients or customers. 

 

Video remote interpreting services are leading the foreign language service industry in growth rate. What is VRI and why the attention?

Here are five key facts: 

For the past decade, the massive expansion of the internet has enabled people all over the world to interact on a level that could never be imagined. What seems crazy to communicate with someone via FaceTime within seconds, only continues to get crazier as time goes on and new gadgets and programs are developed. The rise of communication only continues to grow and benefits not only those who miss their loved ones across seas, but also those with language barriers. 

Those who are Limited English Proficient (LEP) praise the massive expansion of the internet and new communication services. One in particular, is video remote interpreting services. This seems to have been the answer to all problems. These services give easy and accessible ways for organizations to overcome language barriers.

What do these services do? What do they mean for the future? Continue reading to find out. 

 

What Are Video Remote Interpreting Services?

Video remote interpreting services, or VRI, is a direct video conference with a certified language interpreter and those who need interpretation services. This service is typically able to be accommodated right on the spot. With the video stream, an interpreter can speak to both parties. This lets them understand anything that needs to be cleared up. The video aspect of it really enables the interpreter to feel comfortable. It makes it more personal, and it helps them understand the information a bit easier. This can include sign language for the hearing impaired and physical gestures to the surrounding area that might broadcast intent where language cannot.

 

The 5 Surges of Demand

As we mentioned, the development of new communication tools are ever-changing. Which means high demand for new and improved services. Interpretation tools are now expected in places whenever they are needed because access to them has become so easy. 

Globalization has been an ever-increasing factor in how we all interact with each other. With more countries doing business together, there are more and more languages meeting each other every day. This rate of globalization doesn’t show any sign of slowing. The internet has given us ease of communication and information exchange never before seen. 

 

What this means is that Video remote interpreting services are one of the many services that have had drastic increases in its demand. The U.S. Bureau of Labor Statistics has projected an 18% increase in the need for interpreters by 2026.

 

VRI Can Cut Costs

By implementing VRI instead of in-person interpretation, businesses can cut costs tremendously. Interpretation is at its best when the interpreter can see and interact with everyone involved in the conversation. For decades, the usual way to ensure this was to have an interpreter on hand as needed. This method became expensive and time consuming. With VRI you can have an interpreter at any moment in any day. VRI cuts out commuting costs. The instant connection to a VRI service can mean you can pay only for the time you need.

 

Visual Support Bridges Customer Gaps

To provide a faster service, many interpreter businesses have offered over the phone interpreting, also known as OPI.The speed of this service was successful, however, it wasn’t personal and the visual element wasn’t there. What if someone needed sign language interpreting? OPI is immediately opted out of the equation. With the advent of visual remote interpreting services, there is a service that brings the speed of OPI while keeping that much needed visual element. With video involved, the interpreter can understand the variety of non-verbal communication and share it.

 

Important Healthcare Demands

The demand for VRI in healthcare settings is extremely high. The type of information exchanged in any healthcare situation can be a matter of life and death, and often it can be a very time sensitive issue. Language barriers can make this exchange hectic and near impossible.

A misinterpretation of a patient can lead to misdiagnosis and improper treatment.

In the United States and many other places, healthcare providers must read the patient their rights.

Interpreters are the best tool for fixing all of these problems. VRI services add speed and accessibility to the solution, without sacrificing the important face to face interaction.

VRI’s digital streaming offers a unique use during intense medical procedures as well. The digital interface means no interpreter will be in the way of surgeons and other personnel.

 

Fast and Accurate Response for Emergencies

If there’s anything that is fast and quickly accessible for interpreting, it’s VRI. Video remote interpreting services are often set up as a 24-hour service that services a large region of people. 

Due to the digital nature of the service, it can connect to any location that has the appropriate tech and an internet connection at anytime…and quickly! This makes them ideal for intense emergency situations. This could range from dealing with an irritated customer to getting an exact explanation of a dire medical situation immediately. In these situations, you want speed, but also accuracy. The video portion of VRI services allows the interpreter to gauge and understand minute details such as facial expressions and sign language.

 

Global Business Needs

While healthcare has a high demand for interpreter services, it’s also not the only industry that has a drastic need for easier and more accessible interpreter services. Many judicial courts are experiencing a high demand for an LEP cases they may come across in the courtroom. Areas along active borders can experience a heavy influx of both immigrants and tourists. This forces local businesses and government services to cater to the increase in non-native speakers. These are only a few examples of the increased demand for interpreter services.

 

We Can Help! 

Video remote interpreting services are a key factor in making globalization more noticeable. By letting people connect despite language barriers can be a powerful tool to better integrate world cultures. At Boostlingo, we offer VRI services to everyone. We work with businesses from healthcare to small businesses helping them better communicate with those who are LEP. 

If you would like more information regarding VRI and other interpreting services, please visit our website: https://www.boostlingo.com

Just like in healthcare, pharmacies play a big role in helping patients improve their health. However, language barriers often make it a bit more difficult for limited English proficient (LEP), meaning they speak English “less than very well” and are entitled to assistance, patients and customers. When entering a pharmacy, it’s important for customers and patients to ask important questions such as how to take it or any side effects that may occur.  As pharmacies serve increasingly diverse populations, the demand for language access is becoming more important than ever.

 

The Center for Immigration Studies reports that one in five Americans (65 million people) speaks a language other than English at home in the United States. Just over 40 percent of these individuals are considered LEP. This LEP group represents about 9 percent of the total U.S. population. When language barriers occur, this can pose serious health risks or confusion to LEP customers. This can result in not having a good understanding of their medication instructions. 

 

Today, we will discuss a few ways language access can help pharmacists overcome a few of these language barriers. 

 

Improving Health Education

If you are prescribed medicine from your physician, being able to understand a pharmacist’s instructions is a basic requirement for health literacy. It is crucial for a pharmacy to be able to translate labels, questions or concerns into multiple languages to ensure customers will understand them. Translation services can also apply to patient instructions, warnings, package inserts, signage, and consumer medication information leaflets.

Some pharmacies even require a bilingual staff who can serve as in-person interpreters at the pharmacy. However, other pharmacies use professional video remote interpreting (VRI) or over the phone interpretation services to bridge any language gaps. 

Improves Customer Relationships

When you are able to understand your customers, it instantly improves the relationships. In any healthcare situation, especially in pharmacies, it is imperative that customers and patients can fully understand what they are being prescribed. By having an on-demand interpreter available, it can also help customers fill their prescriptions quickly and get their questions answered. 

Following Regulations 

According to Section 1557 of the Affordable Care Act any pharmacy that delivers services while receiving federal funds (for example, Medicare and Medicaid) has to provide meaningful access to its services regardless of national origin. The act prohibits discrimination on the basis of race, color, national origin, sex, age, or disability. What this means is that pharmacies are required to provide LEP customers with access to a qualified interpreter and translated prescription labels and instructions.

 

A Few Things to Remember…

 

  1. Family members are not qualified interpreters
  2. Most Bilingual Employees Are Not Interpreters
  3. Boostlingo can help with any interpretation services. Check it out here:  https://www.boostlingo.com/

 

Soon enough, America’s future will be “majority, minority”. There will no longer be minority consumers, patients or clients by 2045 in the United States. But Why? 

Given the size and projected growth of multicultural groups in the United States as a larger part of the market, there has been careful consideration of the buying habits and needs of many multicultural people. Whether their buying your product, if your treating them as a patient, or if they are a client of yours, businesses should consider the multicultural habits, as well as the media and cultural preferences of these populations, it can benefit their business tremendously both now and in the future. 

 

What is culture? 

 

Culture is a combination of the characteristics and knowledge of a particular group of people. Characteristics such as language, traditions and different customs linked to religion, music and art. Language is without a doubt linked to culture. An interpreter needs to have knowledge and understanding of both to communicate across cultures. The close relationship between mankind and language makes translation and interpretation the greatest tool for worldwide understanding of one another. 

 

Today, we’ll be sharing three things interpreters should consider when it comes to understanding different cultures. 

 

  • Exposure to the language in a variety of situations is a good place to start.

Having the opportunity to work in another country, or around another culture can provide insight into cultural norms and provide terminology can could be challenging when interpreting. Knowing the language will not just do the job of interpreting, it’s important to know the lingo and ways of the culture to better help interpret to your clients. 

 

  • Interpreters need to be familiar with both business and social settings.

In business and social settings, it is important to know the difference between the two. When interpreting for one business to the other, you should know the practice of the business in each culture and how the operate. When interpreting in a social setting, a good starting point is to know what topics of conversation are taboo in that culture. 

 

Professional interpreters should know more than just the language they are interpreting. They must know the culture. They also need to commit themselves to an ongoing process of learning, so they can be up to date with current events and can act accordingly when working with cultures that may be sensitive to certain words, phrases or delivery methods.

 

We wanted to say THANK YOU to all our interpreters for their participation in Boostlingo’s Webinar: Language Industry Trends and the Modern Remote Interpreter with Caroline Remer and Jasmin Gerwien.

It was a great success!

If you missed it, following you can find the link to the recorded webinar: https://youtu.be/ZfUdcFJHFAM

Also find here a link to get your HIPAA compliance certificate if you do not have one already or need to renew (they are valid for 2 years) : https://www.hipaatraining.com/login?ReturnUrl=%2ftraining

Here is what is coming up–so don’t miss out on another FREE webinar with Boostlingo! 

Please register for:

Behind the Scenes of CCHI’s First National Healthcare Interpreter Certification Summit with the Director herself! on Aug 20, 2019 11:00 AM PDT at:

https://attendee.gotowebinar.com/register/4202671391966502155

Join us for this sneak peek of the Certification Commission for Healthcare’s first National Healthcare Interpreter Certification Summit!!! Natalya Mytareva, Director of CCHI will be with us to tell us some inside track details of what will be happening at this 10-year anniversary summit.

This is a great way to stay on top of the latest trends in healthcare interpreting from the leaders themselves and learn more about participating in this unique and one time event both in person or virtually. We look forward to meeting you soon!

Learn more about CCHI and their 10-year anniversary Summit here: http://cchicertification.org/10-years/summit/

After registering, you will receive a confirmation email containing information about joining the webinar.

We are excited to bring to you on  July 31, 2019 10:00 AM PST: “Ideas by Interpreters Episode #20 Language Industry Trends and the Modern Remote Interpreter with Jasmin Gerwien”

In this monthly training with Caroline and Jasmin we will talk about the latest industry trends in the language world and how you can stay up to date and be a competitive, successful remote interpreter. Join us to learn about the various markets that are using remote interpreting more and more and how you can keep up your skills and gain new insights into the language industry.
How is technology affecting the language industry?
How can I as an experienced interpreter stay in the game and get a leg up on industry trends and new needed skills?
Boostlingo is proud to be a key tool for remote interpreters as a unified platform and as a network for interpreters to stay up to date with what it means to be a modern remote interpreter in the current market.

Jasmin, Arabic interpreter for more than 20 years, has been on the Boostlingo platform since day one and knows the ins and outs of what it means to be a successful, competitive, professional remote interpreter. She will be on with us again to share her first hand knowledge and to offer tips and guidance so that you too can become the best modern interpreter you can be! We look forward to chatting with you soon!

 

jasmin

Please, register here: https://attendee.gotowebinar.com/register/5072979924974268171

We look forward to seeing you on Wednesday, July 31 at 10 am Pacific Standard Time!!! 

Video remote interpreting (VRI) has become an extremely popular and effective tool in the healthcare field when medical professionals are treating limited English proficient, deaf or hard of hearing patients. However, every bit of technology sometimes comes with unintended hiccups or consequences if not used or taken care of properly. 

If not used properly, there are potential risks that can affect both the patient and provider. Any bad experience with VRI would be an unfortunate experience that no healthcare provider would ever want to put their patient through. So today, we’re offering a few practices your healthcare organization can follow to ensure compliance when using VRI. 

 

Make Sure Your Technology is Always Working Properly

It is important to always make sure that your video remote interpreting software, hardware and the Internet you are connected to are working. The display screen should be nothing smaller than a tablet size and portable, so the patient and provider can see the interpreter clearly. However, you cannot have any of this without a strong broadband connection. Your equipment and connection should have smooth audio, delay-free and and a clear picture. You should also always have spare equipment as a backup. 

 

Make Sure Your Staff Knows How to Use It

One of the worst things to happen if put into a situation where VRI needed to be used is if your healthcare staff did not know how to use it. Part of their training, should be to know how to use all communication services for patients. Your staff should also be trained to know what to do if a problem were to occur. 

 

Monitor the Use of Your VRI and Make Update as Needed

Healthcare organizations should monitor the quality of their video remote interpreting on a weekly or monthly basis. A video remote interpreter provider should also be monitoring real time calls. Things to monitor would be call times, dropped calls or connectivity issues. 

Transformative Technology 

Having the right VRI provider can make all the difference when it comes to caring for your patients. A provider such as Boostlingo will offer high quality video that is HIPAA compliant. If you would like to learn more about VRI services please visit https://www.boostlingo.com/

 

The interpretation services industry is a constant growing market, and new technologies have been hitting the market in a flourish over the past few years. As we continue to look ahead, we’re here today to provide some perspective to this evolving field and interpretation trends for 2019. 

The Trend

Interpretation services are constantly evolving and technology is moving the field forward at a rapid pace. As such, client expectations are constantly changing in the market for greater accuracy and efficiency.  One particular area is that the market is increasingly demanding Video Remote Interpreting (VRI) in all sectors.

 

Other Trends

Market Size

The market size includes all of the companies in the U.S. ranging in size from small businesses to market leaders. This information is helpful for investors, banks and businesses when understanding the market outlook and opportunity. 

market size

What’s on the Forecast

Below is a look of future growth trends in the industry. By 2024 the market expects to surpass the million mark and grow into the billions. The market growth is projected by both internal and external factors. Internal factors include structure and competition within the industry, market demand, and innovative and disruptive factors. External factors include the state of the economy and cyclical patterns. 

market forecast

Growth of the overall global language service market has been forecasted for the years 2019-2024, taking into consideration the previous growth patterns, the growth drivers and the current and future trends.

 

What’s next? 

The language industry has been a high point of interest for investors for a few years now, and only more money is expected to arrive. As we’ve mentioned, technology has had a tremendous impact on the translation industry over the past few years. The trends reflect what is to come in the years ahead.